Features / Website Chat Agent
Website Chat Agent
Answers parents on your website at any hour, and books the tour.
What it does
- Answers questions about programs, hours and tuition ranges
- Books tours straight into your calendar
- Hands the conversation to your office when it should
- Speaks for your school, in your school's words
5 screens in about 20 seconds. No sound needed.
Why it matters
Parents look for child care in the evening, after their own children are in bed. A question that waits until morning is often a tour that goes to another school.
The chat agent on your website answers in your school's own words, books the tour, and knows when to hand over to a person.
In practice
It answers
From what you have told it about programs, ages, hours and how you work.
It books
It offers tour times and puts the booking on your calendar.
It hands over
Anything medical, legal or about a specific child goes to your office with a note.
Website Chat Agent in 5 screens
Your website answers at 9:47 PM
The office is closed, but the chat on your school's own website greets every parent and is ready with answers.
It answers the questions parents ask
Hours, ages and what the toddler room is like, answered in seconds from your school's own information.
And it books the tour, right there
The chat offers open times from your calendar and confirms the visit before the parent leaves your website.
It knows when to hand over to a person
A question about one child's medical care is not for a chat to answer. It goes to your office, and the parent is told who will call.
In the morning, it is all there
Your office sees every conversation from the night before: the full transcript, what was booked, and who needs a call.
What it handles, and what it hands to you
| Question | What happens |
|---|---|
| "Do you take two-year-olds?" | Answered from your program information |
| "What are your hours?" | Answered |
| "Can we visit this week?" | Offers tour times and books one |
| "How much is tuition?" | Answered as you choose: a range, or "we go through tuition on the tour" |
| "My son has a seizure condition. Can you take him?" | Handed to your office; the family is told a person will call |
| "Are you hiring?" | Pointed to your application |
| Anything off-topic | Politely declined |
About Website Chat Agent
What does it know?
What you tell it: programs, ages, hours, your approach, how tours work. It answers from that and does not make things up.
Will it quote tuition?
Only what you choose to share, such as a range or "we discuss tuition on the tour".
What will it not answer?
Medical, legal and individual-child questions are handed to your office, with a note of what was asked.
Where do the conversations go?
Into your enrollment pipeline, with the transcript.
Related features
Enrollment CRM
Every lead tracked from first question to first day.
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See it →Enrollment and e-signaturesOnline Enrollment
The whole enrollment packet, filled in and signed online.
See it →See Website Chat Agent with your own center in mind
A 30-minute call, shaped around how your center runs today.